DUKA NI YETU DELIVERY POLICY.
The delivery time starts from the day you place your order to the day one of our delivery associates makes a first attempt to deliver to you.
Business days are from Monday to Friday, and do not include weekends or public holidays. For example an order placed on Monday for Zone 1 will arrive between Tuesday and Wednesday. Business days are from Monday to Friday, they do NOT include weekends or public holidays. If you chose a Pickup Station instead, your item will generally be available for collection within 2-4 hours.
Orders for delivery are delivered within 24 working Hours.
Flat delivery charge for Kenya is 250KES
|Zone 1||Dagoretti North – Gatina / Kawangware/ Kilileshwa / Kilimani
Dagoretti South – A.S.K. Showground/ Adams Arcade / Dagoretti Corner/ Mutu-ini/ Ngand’o/ Riruta / Waithaka/ Ruthimitu/ Wanye
Embakasi Central – Chokaa / Kayole / Komarock / Donholm
Embakasi East – Embakasi / Utawala/ Njiru / Mihang’o / Ruai
Embakasi North – Dandora / Kariobangi North
Embakasi South – Bunyala Road / South B/ ImaraDaima / Kware / Kwa Njenga / Kwa Reuben / Pipeline/ Landimawe
Embakasi West – Kariobangi South / Mowlem / Umoja
Gigiri – Gigiri / Kyuna / Spring Valley
Kamukunji – California / Eastleigh North / Eastleigh South / Madiwa / Pumwami/ Airbase
Kangemi – Lower Kabete / Kangemi
Kasarani – Clay City / Kasarani / Mwiki
Kibra – Jamhuri / Laini Saba / Lindi / Makina / Sarangombe / Woodley
Langata – Dam Estate / NyayoHighrise/ Mbagathi Way / Ngumo/ Nairobi West / South C/ Otiende / Southlands / St Mary’s
Makadara – Bahati / Hamza / Harambee / Makongeni / Maringo / Viwandani
Mathare – Hospital / Huruma / Kiamaiko / Mbatini / MlangoKubwa / Ngei
Nairobi Central (CBD / Town only)
Roysambu – Githurai / KahawaSukari / KahawaWendani/ Kahawa West / Roysambu / Zimmerman
Ruaraka – Babadogo / Lucky Summer / Mathare North / Survey / Utalii
Starehe – Kariokor / Ziwani/ Ngara / Pangani
Upperhill – Community / Hospital Road / KNH/ Elgon Road / Lower Hill / Kiambere Road / Mara Road
Westlands – Kikuyu / Mountain View / Wangige/ Highridge / Parklands
|Kajiado North – Kitengela
Kajiado North – OngataRongai
Juja, Ruiru, Thika Town, Machakos Town
Kabete – Gitaru/ Muguga/ Nyadhuna/ Kabete/ Uthiru
Kiambaa – Banana Hill/ Cianda/ Karuri/ Kiamba/ Ndenderu/ Muchatha/ Kihara/ Ruaka
Kiambu – Garden Estate / Thome Estate 1& 2 / Marurui / Mirema Drive/ Kenya Forestry Services / CID HQ / Ridgeways/ Kiambu Town / Githunguri/ Muthaiga North / Muthaiga/ Nova / Kirigiti / Ndenderu/ Runda / Fourways / Edenville/ Thindigua / K.I.S.T / Morning Star / Windsor
Mavoko – Athi River / Syokimau / Mlolongo
|Zone 3||Kisumu Central – Railways / Migosi / Kaloleni / Kondele / Nyalenda B
Kisumu East – Mamboleo / Manyatta / Nyalenda A / Nyamasaria
Kisumu West – Kicomi / Pipeline / Bandani / Brightlight / Kisumu International Airport
Changamwe, Jomvu, Kisauni, Likoni, Mvita, Nyali
Nakuru Town East – CBD / pipeline/ Barnabus / Umoja 1
Nakuru Town West – Langalanga / Kaptembwa / Ngata bridge / Kiamunyi
Eldoret Central – Iten Road / Kimumu / Sogomo / University of Eldoret
Eldoret East – Nairobi Road / Kisii University / Kapsoya / Poa Place / M.T.R.H
Eldoret North – Uganda Road / West Indies / Road Block / MoiUniversty West Campus / TairiMbili / MailiNne
Eldoret South – Kisumu Road / Elgon View / Langas / Kapseret / Eldoret Intl Airport
|Zone 5||Kieni – Mweiga/ Mwiyogo / Endarasha / Gakawa / Gatarakwa / Mugunda / NaroMoru / Kiamathaga / Thegu River
Mathira – Iria-in / Kirimukuyu / Konyu / Magutu / Ngorano/ Karatina – Commercial Ward / Hospital / Market / Railway / Residential Ward / Stadium
Nyeri Town – Chania / Kamakwa / Karia / Mukaro / Nyeri Central/ Gatitu / Muruguru/ Kiganjo / Kirichu/ Nyaribo
|Zone 6||Baringo, Bomet, Bungoma ,Busia, Elgeyo-Marakwet,Embu, Isiolo, Kajiado, Kakamega, Kericho, Kiambu, Kilifi, Kirinyaga, Kisii, Kisumu, Kitui, Kwale, Laikipia, Machakos,Makueni, Meru, Murang’a, Nakuru, Nandi, Narok, Nyamira, Nyandarua, Nyeri, Samburu, Siaya, Taita-Taveta, Tana River, Tharaka-Nithi, Trans-Nzoia, UasinGishu, Vihiga|
|Zone 7||Garissa, Homa Bay, Lamu, Mandera, Marsabit, Migori, Turkana, Wajir,West Pokot|
Duka Ni Yetu promises to provide you with the best-in-class shopping experience at every step of the way. We assure you that all due precautions are taken so that your package is delivered to you intact and on time by our delivery partner. Just proceed with your order and we’ll do the rest.
Tracking my Order
You can track your order in two ways: Clicking on the ‘track your order’ link given in your order confirmation email
You can choose not to accept an item on the spot (for example in the unlikely case that it was the wrong item). It is not possible to open products bearing a manufacturer’s seal and to return them on the spot.
Our package sizes are classified as follows:
- Special Small: includes items such as earphones, toothpaste and memory cards.
- Small: includes items such as phones
- Medium: includes items such blenders and iron boxes
- Large: includes items such fridges, washing machines and TVs