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Delivery Information
DUKA NI YETU DELIVERY POLICY.
The delivery time starts from the day you place your order to the day one of our delivery associates makes a first attempt to deliver to you.
Business days are from Monday to Friday, and do not include weekends or public holidays. For example an order placed on Monday for Zone 1 will arrive between Tuesday and Wednesday. Business days are from Monday to Friday, they do NOT include weekends or public holidays. If you chose a Pickup Station instead, your item will generally be available for collection within 2-4 hours.
Orders for delivery are delivered within 24 working Hours.
Flat delivery charge for Kenya is 250KES
| Zone 1 | Dagoretti North – Gatina / Kawangware/ Kilileshwa / Kilimani Dagoretti South – A.S.K. Showground/ Adams Arcade / Dagoretti Corner/ Mutu-ini/ Ngand’o/ Riruta / Waithaka/ Ruthimitu/ Wanye Embakasi Central – Chokaa / Kayole / Komarock / Donholm Embakasi East – Embakasi / Utawala/ Njiru / Mihang’o / Ruai Embakasi North – Dandora / Kariobangi North Embakasi South – Bunyala Road / South B/ ImaraDaima / Kware / Kwa Njenga / Kwa Reuben / Pipeline/ Landimawe Embakasi West – Kariobangi South / Mowlem / Umoja Gigiri – Gigiri / Kyuna / Spring Valley Kamukunji – California / Eastleigh North / Eastleigh South / Madiwa / Pumwami/ Airbase Kangemi – Lower Kabete / Kangemi Karen Kasarani – Clay City / Kasarani / Mwiki Kibra – Jamhuri / Laini Saba / Lindi / Makina / Sarangombe / Woodley Langata – Dam Estate / NyayoHighrise/ Mbagathi Way / Ngumo/ Nairobi West / South C/ Otiende / Southlands / St Mary’s Makadara – Bahati / Hamza / Harambee / Makongeni / Maringo / Viwandani Mathare – Hospital / Huruma / Kiamaiko / Mbatini / MlangoKubwa / Ngei Nairobi Central (CBD / Town only) Roysambu – Githurai / KahawaSukari / KahawaWendani/ Kahawa West / Roysambu / Zimmerman Ruaraka – Babadogo / Lucky Summer / Mathare North / Survey / Utalii Starehe – Kariokor / Ziwani/ Ngara / Pangani Upperhill – Community / Hospital Road / KNH/ Elgon Road / Lower Hill / Kiambere Road / Mara Road Westlands – Kikuyu / Mountain View / Wangige/ Highridge / Parklands |
Zone 2 |
Kajiado North – Kitengela Kajiado North – OngataRongai Juja, Ruiru, Thika Town, Machakos Town Kabete – Gitaru/ Muguga/ Nyadhuna/ Kabete/ Uthiru Kiambaa – Banana Hill/ Cianda/ Karuri/ Kiamba/ Ndenderu/ Muchatha/ Kihara/ Ruaka Kiambu – Garden Estate / Thome Estate 1& 2 / Marurui / Mirema Drive/ Kenya Forestry Services / CID HQ / Ridgeways/ Kiambu Town / Githunguri/ Muthaiga North / Muthaiga/ Nova / Kirigiti / Ndenderu/ Runda / Fourways / Edenville/ Thindigua / K.I.S.T / Morning Star / Windsor Mavoko – Athi River / Syokimau / Mlolongo |
| Zone 3 | Kisumu Central – Railways / Migosi / Kaloleni / Kondele / Nyalenda B Kisumu East – Mamboleo / Manyatta / Nyalenda A / Nyamasaria Kisumu West – Kicomi / Pipeline / Bandani / Brightlight / Kisumu International Airport Changamwe, Jomvu, Kisauni, Likoni, Mvita, Nyali Nakuru Town East – CBD / pipeline/ Barnabus / Umoja 1 Nakuru Town West – Langalanga / Kaptembwa / Ngata bridge / Kiamunyi Eldoret Central – Iten Road / Kimumu / Sogomo / University of Eldoret Eldoret East – Nairobi Road / Kisii University / Kapsoya / Poa Place / M.T.R.H Eldoret North – Uganda Road / West Indies / Road Block / MoiUniversty West Campus / TairiMbili / MailiNne Eldoret South – Kisumu Road / Elgon View / Langas / Kapseret / Eldoret Intl Airport Eldoret Town |
| Zone 5 | Kieni – Mweiga/ Mwiyogo / Endarasha / Gakawa / Gatarakwa / Mugunda / NaroMoru / Kiamathaga / Thegu River Mathira – Iria-in / Kirimukuyu / Konyu / Magutu / Ngorano/ Karatina – Commercial Ward / Hospital / Market / Railway / Residential Ward / Stadium Nyeri Town – Chania / Kamakwa / Karia / Mukaro / Nyeri Central/ Gatitu / Muruguru/ Kiganjo / Kirichu/ Nyaribo |
| Zone 6 | Baringo, Bomet, Bungoma ,Busia, Elgeyo-Marakwet,Embu, Isiolo, Kajiado, Kakamega, Kericho, Kiambu, Kilifi, Kirinyaga, Kisii, Kisumu, Kitui, Kwale, Laikipia, Machakos,Makueni, Meru, Murang’a, Nakuru, Nandi, Narok, Nyamira, Nyandarua, Nyeri, Samburu, Siaya, Taita-Taveta, Tana River, Tharaka-Nithi, Trans-Nzoia, UasinGishu, Vihiga |
| Zone 7 | Garissa, Homa Bay, Lamu, Mandera, Marsabit, Migori, Turkana, Wajir,West Pokot |
Duka Ni Yetu promises to provide you with the best-in-class shopping experience at every step of the way. We assure you that all due precautions are taken so that your package is delivered to you intact and on time by our delivery partner. Just proceed with your order and we’ll do the rest.
Tracking my Order
You can track your order in two ways: Clicking on the ‘track your order’ link given in your order confirmation email
Please Note
You can choose not to accept an item on the spot (for example in the unlikely case that it was the wrong item). It is not possible to open products bearing a manufacturer’s seal and to return them on the spot.
Our package sizes are classified as follows:
- Special Small: includes items such as earphones, toothpaste and memory cards.
- Small: includes items such as phones
- Medium: includes items such blenders and iron boxes
- Large: includes items such fridges, washing machines and TVs